ITIL FOUNDATION IN GLASGOW , UNITED KINGDOM

Mastering IT Service Management in Glasgow: ITIL v4 Foundation Training and Certification

The ITIL v4 Foundation training provides participants with the best practices for creating, delivering, maintaining, and improving IT services. This certification course covers ITIL 4 updates, guiding principles, and the Service Value System (SVS), which explains how organizations collaborate to create value. To deliver effective business value, ITIL 4 incorporates concepts from various models, such as Kanban, Lean, Six Sigma, and DevOps. Professionals and organizations in Glasgow can opt for this course through instructor-led classroom sessions, live online training, or customized programs.

Training Options

There are multiple delivery options for ITIL v4 Foundation Certification and Training in Glasgow:

1. Classroom Training

• Interactive Learning: Engage in real-world scenarios and learn directly from experienced practitioners and accredited industry experts.
• Experienced Instructors: Benefit from insights and expertise of qualified professionals who can clarify concepts and address your questions.
• Structured Learning Environment: Gain knowledge through a well-structured curriculum and dedicated in-class activities.

2. Live Virtual/Online Training

• Flexibility: Attend instructor-led live online sessions from anywhere, allowing for a flexible learning experience.

Course Curriculum

The ITIL v4 Foundation Certification and Training program in Glasgow is designed to provide a comprehensive understanding of IT service management. The course curriculum includes:

1. Introduction to ITIL v4

• Overview of ITIL v4 and its significance in the IT industry.

2. Understanding ITIL v4 Value

• Learn how ITIL v4 enables providers and consumers to co-create value through effective service management.

3. Understanding Utility and Warranty

• Gain insights into the concepts of utility and warranty and their role in service delivery.

4. Service Relationship Model

• Explore the ITIL service offering and the relationship between service providers and consumers.

5. ITIL v4 Four Dimensions

• Understand the four dimensions of ITIL v4: Organizations and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes.

6. ITIL v4 Guiding Principles

• Learn the key principles that guide ITIL v4 practices and their application in real-world scenarios.

7. The ITIL v4 Service Value System (SVS)

• Discover how the SVS helps organizations work together to create value.

8. The ITIL v4 Service Value Chain (SVC)

• Understand the components of the service value chain and how they interact to deliver services.

9. ITIL v4 Practices

• Explore ITIL v4 practices, categorized into general management practices, service management practices, and technical management practices.

What You’ll Learn:

• Master ITIL v4 Fundamentals: Gain a comprehensive understanding of ITIL v4 methodology, guiding principles, and the Service Value System (SVS).
• Effective Service Management: Learn best practices for creating, delivering, and maintaining IT services, enhancing your ability to provide value to your organization.
• Improved Collaboration: ITIL v4 emphasizes collaboration between service providers and consumers, fostering better communication and teamwork.
• Adaptability: The flexibility of ITIL v4 allows you to tailor the approach to various IT service environments, ensuring its relevance across different contexts.
• Exam Preparation: Access exam preparation resources, practice questions, and mock exams to confidently approach the ITIL v4 Foundation certification exam.

Course Format:

• Interactive Lectures: Benefit from engaging presentations delivered by experienced instructors.
• Group Discussions: Participate in discussions with fellow students, exchanging ideas and perspectives on ITIL v4 applications.
• Case Studies and Real-World Examples: Apply your learnings to practical scenarios through case studies and examples, solidifying your understanding of ITIL v4 in real-world IT service management.
• Practice Exams: Test your knowledge and identify areas for improvement before the actual exam with practice questions and mock exams.

Typical Course Duration:

Classroom training programs typically range from two to three days, providing an intensive learning experience.

Additional Considerations:

• Course Materials: Comprehensive materials, including an ITIL v4 manual and practice questions, are provided to support your learning.
• Certification Exam: The ITIL v4 Foundation exam is a separate assessment, usually not included in the training cost. You’ll need to register and pay for the exam separately through an accredited examination institute.
• Prerequisites: There are no prerequisites for the ITIL v4 Foundation certification, making it accessible to anyone interested in IT service management.

By completing the ITIL v4 Foundation Certification Training in Glasgow, participants will acquire advanced skills to implement and deliver ITIL v4 practices, achieving improved service delivery and business value. This certification equips professionals with the knowledge and tools needed to excel in IT service management, enhancing their career prospects and contributing to organizational success.