How To Fix QuickBooks Error Verifying Account Status

While downloading payroll updates or activating retail payroll in QuickBooks Desktop, you may encounter this error message,”We are having difficulties verifying your account status. Error=UEXP”.When trying to activate your retail payroll, this error appears due to a disabled retail payroll license or the presence of special characters in your company name, legal address, chart of accounts, and contact name. When you encounter a QuickBooks error verifying account status while downloading the payroll update, it happens due to using an old QB version, incorrect payroll setup, expired payroll subscription, and outdated e-file and e-pay versions.

Reasons Why Error Appears When Verifying Account Status

Here are the possible reasons that could be responsible for triggering an error when verifying account status.

Outdated Software: If your QuickBooks Desktop version is not up to date, it can lead to this error and block payroll updates.
Old E-File and E-Pay Versions: After upgrading QuickBooks, your company file might still have outdated e-file and e-pay versions, which can trigger the error.
Inactive Payroll Subscription: An inactive payroll subscription can prevent the payroll updates from downloading and may lead to Error 30159 QuickBooks Desktop.

Solutions to Resolve Account Status Verification Errors

After understanding the reasons, you can now move to the troubleshooting section. Below, we have mentioned proven solutions to resolve account status verification errors.

Solution 1: Update QuickBooks

Check for the Latest Version:

Open QuickBooks Desktop.
Press F2 (or Ctrl+1).
Access the Product Information window.
Review the version and release details displayed.
If your version is current, no update is needed. If it’s outdated, follow the steps below to update.

Install the Update:

If an update is available, QuickBooks will automatically begin downloading it.

Here are the instructions to manually install the update:

Click “Update available.”
Select “Install now.”
Follow the on-screen instructions.
Complete the installation.
Wait for the update process to finish.
After installation, open QuickBooks.
Now, complete the payroll update.

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Solution 2: Managing The Payroll Service Key Within QuickBooks

Go to the Employees menu.
Now, choose “My Payroll Service.”
Select the “Manage Service Key” option.
For Direct Deposit Users:
Click “Edit,” then “Next.”
Uncheck the “Open Payroll Setup” box.
Click “Finish.”
For Non-Direct Deposit Users:
Click “Remove”
Select “Yes” twice.

Solution 3: Update the Latest Tax Table

Navigate to Employees.
Select “Get Payroll Updates.”
To check your current tax table version:
Look for the number displayed next to “You are using tax table version:”
Confirm if this version matches.
For more details on the tax table version, click “Payroll Update Info.”
To download the most recent tax table:
Select “Download Entire Update.”
Click “Update” to start the installation.

Conclusion

After understanding the root causes and solutions, you can successfully fix the QuickBooks error verifying account status to manage your finances swiftly.