Key Initiatives
- Accelerate Service Launch: Quickly introduce new, innovative services.
- Leverage 5G/IoT: Enter B2B markets enabled by 5G and IoT technologies.
- Enhance Customer Lifetime Value: Improve customer value through superior digital experiences.
- Develop a Partner Marketplace: Create a marketplace enabled by partners.
Highlights
- Rapid Monetization: Monetize new service offerings in 2-5 days.
- Fully Digital Engagement: Ensure 100% digital customer engagement from onboarding to support.
- Boost Customer Value: Enhance customer value management.
- Optimize Costs: Reduce both CAPEX and OPEX.
Why Choose Csmart?
- Modern Architecture: Low code, open API, and microservices-based.
- Versatile Business Models: Supports B2C, B2B, and B2B2X.
- Multi-Tenant and Multi-Language: Offers multi-tenant, language, and currency support.
- Cloud Flexibility: Cloud-agnostic, supporting both private and public clouds.
- Robust Platform: Configurable, flexible, scalable, and secure.
Key Features
- Comprehensive Customer View: 360° customer view with ‘Concept to Cash to Care’ flow.
- Simple Workflow Management: Configuration-based workflow management.
- Omnichannel Experience: Seamless omnichannel experience for customers and partners.
- Advanced Analytics: Customer value management with advanced analytics.
- Centralized Product Catalog: Zero-touch order orchestration with a centralized product catalog.
- Partner Management: End-to-end partner management.
Digital Exchange Platform (Dx) Highlights
- Integrated Platform: Connects North Bound with South Bound.
- Easy Integration: Facilitates third-party integration with Open API.
- Order Management: Comprehensive order lifecycle management.
- User-Friendly Interface: Intuitive UI for tracking transactions.
Proven Results
- Significant Cost Reduction: Achieved a 60% OPEX reduction for an Asian MVNO.
- Reduced Churn Rate: Dropped churn rate by 8% for an African MNO.
- Market Share Growth: Launched in five countries, gaining 5% market share for a MVNO in APAC.
- Rapid Subscriber Onboarding: Onboarded over 3 million new subscribers within 40 days of launch for an African MNO.
To know more visit: Covalensedigital
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